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Welcome back to the Eater Complaints Dept. where Eater readers are invited to vent, gripe or praise at will. Got something to say? We're here for you.

From: Anonymous
Date: Sunday, March 23
To: eater complaints dept.
Subject: Complaints dept.: Comme Ca
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Mere days after reading your piece about messed up reservations I had a similar experience at Comme Ca. We had a 9:30 reservation, confirmed with a phone call the day before. Imagine our surprise when we walked in at 9:30 only to be told by two hostesses that our reservation was for 10:00. We pointed out we'd confirmed 9:30, and they just repeated "no, your reservation is at 10" over and over again. Then we were shooed away: one of the hostesses said with a smirk, "Go grab a cocktail at the bar or, you know, stand around and look at the scenery."

Which would you rather hear: "I'm so sorry, we're running behind tonight/there must have been an error, but please enjoy a (complimentary) cocktail at the bar while you wait and we'll get you in as soon as we can," or "You're wrong, and you're not getting a table any sooner than I say so, so get out of my face"?

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Welcome back to the Eater Complaints Dept. where Eater readers are invited to vent, gripe or praise at will. Got something to say? We're here for you.

From: Anonymous
Date: Thursday, March 20
To: eater complaints dept.
Subject: Nobu Bait and Switch
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We popped in to the new Nobu mainly to see the space and have a drink, then figured we’d try a bite of sushi. Asked the waitress what was freshest, best that day. She checks with chef (i.e. doesn’t know offhand), and comes back, of course, with Toro, which is listed as M.P. We asked how much it was and were quoted $18 for two pieces. Ok, that’s a little pricey, but it’s Nobu, so not a shocker. What the heck, we ordered it. A few minutes later she comes back with the sushi and says, that they didn’t have Toro, so they are giving us Otoro. Then sort of breezes by the fact that it’s $24 and starts to walk away. I’m thinking that she’ll cop to her misquote earlier and give us the proper price. When I inquire, she says “no, that’s the price for Toro, this is Otoro. It’s better.” And then tries to convince us she understands the difference.

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